Privacy policy for subscribers

Your privacy and trust are important to us. This policy explains what information we collect, how we use it, and your options. All data handling is aligned with Australian privacy laws and our commitment to transparency.

Information we collect

We gather only what we need for clear, secure delivery of our services.

• Basic details you provide—your name, contact information, and preferences.
• Subscription data, including plan type selected and communication history.
• Technical information like browser, device, and site usage stats to improve and secure our services.
• Records of correspondence for support and compliance purposes.

How your data is used

We use your information solely to provide, maintain, and improve your experience.

• Respond to your queries, requests, and service needs efficiently.
• Maintain secure, up-to-date records for ongoing support and compliance.
• Improve our offerings through aggregated, anonymised data insights.
• Meet regulatory standards and ensure proper communication.

Our legal basis for collecting data

Australian Privacy Principles (APPs) govern all our personal data collection and management.

We may collect and use your personal data only with your consent, a legal requirement, or when necessary to fulfil our contractual obligations to you.

When we share info

We treat your details as confidential. Info is only shared where required by law or with trusted partners for service delivery.

• Third-party suppliers who process info strictly under our policy and confidentiality requirements.
• Government agencies as mandated by Australian regulation or to satisfy legal requests.
• As otherwise required by law, including dispute resolution or protecting rights and safety.

Data security

Our site uses recognised security tools to protect your personal data. Only authorised staff can access your records. We regularly review digital safeguards in line with Australian standards and industry best practice to maintain your information’s safety.

Your privacy rights

You can access, update, or request deletion of your personal info at any time.

• Request a copy of the information we hold about you.
• Ask us to update inaccurate or outdated details.
• Request removal of your data, subject to regulatory or contractual obligations.
• Withdraw your consent for non-essential processing where applicable.

Cookies

We use cookies for basic functionality, performance insights, and custom user experience. Consent can be managed through your browser settings.

Read our cookie policy Read our cookie policy

Contact us

Reach out with privacy questions or to make a rights request. Our Privacy Officer is ready to assist.

Updates to this policy

We may update details occasionally to reflect legal or operational changes. Please check for the most current version.